Patient retention program
PATIENT PORTAL IMPLEMENTATION
Permitting the patients access to the health message and data with the providers through the patient portal can also help to improve patient loyalty, satisfaction and engagement.
There are 73% of patient respondents that said that the health record access would help improve satisfaction through their care. 75% of the respondents expressed their interest in prescription refill thru the portal, and 61% wants the online bill pay capacities.
Some healthcare groups have discovered that when the patients are capable of accessing their medical accounts on their own, they’re gaining more from the healthcare, giving their satisfaction.
In the survey about 80% of the people said that this helps them to take care of themselves even better. So that’s unbelievable. 85% of the entire people who are aware of their notes that where there are really looking at the notes. The patient portals can also be useful to improve patient-provider relationships. By secure direct messaging, the patients will communicate with the physicians in between care visits. It can be crucial to forge the relationship, particularly for patients that are only within the office just a couple of times every year.
Based on one researcher, the patients who have the relationship with the providers over a portal are seemed likely to return to that provider. “When you’re the patient in the primary care practices or there are some cardiac matter and you have that ongoing relationship with the cardiologist, it is believed that it will be helpful to be capable of continuing the conversation outside the office”.
“Once you have done that for a number of times, you can sense that connection to the provider, you have that sense that they’re being committed to someone’s health and to make sure that there are good outcomes.”
PATIENT MIDPOINT BILLING FOR THE EFFICIENT REVENUE CYCLE
The patient payment collection techniques have implications also for the patient satisfactions and eventually patient loyalty. If the patients cannot simply, easily handle the out-of-pocket amount, they cannot go back to the provider to have another care encounter.
The patient-centered billing has been about valuing the patient convenience over the practical convenience. Just in order to make sure the bill pay systems has been convenient for the patients, the researcher together with her group adopted digital bill payment software. The method replaced the old processes of accepting credit cards pays over the phone. The biggest aim was to make matters easier for the patients and to automate the things a bit more. It is just making streamline and making more efficiency.
By creating the bill pay procedure easier for the patients – the users will simply log to the secure account, then, will pay with their bank information or thru credit card. The actions have helped to improve also the patient experiences.
Allowing the patients to know that there are companies that are willing to work together with them on their balance, it gives them the sense of compassion regarding their health and showed them that it is not just about the money at all. The digital strategy has been likely effective since it catered straight to the patient needs of the individuals in the practice.